Refund policy

Return & Refund Policy

At Web Restaurant Equipment, return eligibility depends on whether the item is sold as Used Equipment or New Equipment.

Used Equipment

All used equipment is sold AS-IS, WHERE-IS.

Used equipment is sold in its current condition and may show normal signs of prior use, cosmetic wear, scratches, dents, or other imperfections.

All sales of used equipment are final.

Used equipment:

  • Is not eligible for return

  • Is not eligible for exchange

  • Is not eligible for refund

  • Does not include a warranty unless a specific written warranty is provided on the invoice at the time of sale

Customers are encouraged to inspect used equipment before purchasing whenever possible.

By purchasing used equipment, the customer acknowledges and accepts the equipment in its current AS-IS condition.

New Equipment

New equipment may be eligible for return only with prior approval from Web Restaurant Equipment.

To request a return, the customer must contact us within 14 days of delivery or pickup.

Eligible new equipment must:

  • Be unused and uninstalled

  • Be in its original packaging

  • Include all original parts, accessories, manuals, and packaging materials

  • Be in resalable condition

Approved returns may be subject to a restocking fee of up to 25%.

Shipping, freight, delivery, liftgate, residential delivery, installation, and other service charges are non-refundable.

The customer is responsible for return shipping or freight costs unless the return is due to an error by Web Restaurant Equipment.

Non-Returnable New Equipment

The following items are not eligible for return:

  • Special-order items

  • Custom-made equipment

  • Custom stainless steel products

  • Installed or used equipment

  • Equipment that has been connected to gas, electricity, water, or plumbing

  • Clearance or final-sale items

  • Items missing original packaging or components

  • Items damaged after delivery or pickup

Freight Damage

Customers must inspect all shipments at the time of delivery.

Any visible freight damage must be noted on the delivery receipt before signing for the shipment.

If equipment arrives damaged, customers should take photographs of the equipment and packaging and contact Web Restaurant Equipment as soon as possible.

Signing a delivery receipt without noting visible damage may affect the ability to file a freight claim.

Manufacturer Warranty

New equipment warranties, when applicable, are provided by the manufacturer and are subject to the manufacturer's warranty terms and conditions.

Web Restaurant Equipment does not provide an additional warranty unless specifically stated in writing.

Refunds

Approved refunds will be issued after the returned merchandise has been received and inspected.

Refunds will be issued to the original payment method when possible.

Original shipping, freight, delivery, installation, processing, and service charges are non-refundable.

Contact Us

For return authorization or questions regarding this policy, please contact Web Restaurant Equipment before returning any merchandise.

Web Restaurant Equipment
11415 Plano Rd
Dallas, TX 75243
Phone: (214) 238-0917